Privacy Policy

Last updated: January 1, 2026

At ShopZone, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. Please read it carefully.

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, place an order, or contact customer support. This includes:

• Name, email address, phone number, and shipping/billing address
• Payment information (processed securely — we do not store full card numbers)
• Order history and preferences
• Communications you send to us

We also automatically collect certain technical data when you use our platform, including IP address, browser type, device identifiers, and pages visited.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders and send related communications
• Create and manage your account
• Personalise your shopping experience
• Send promotional emails if you have opted in (you may unsubscribe at any time)
• Improve our website, products, and services
• Detect and prevent fraud or other illegal activity
• Comply with legal obligations

3. Sharing of Information

We do not sell or rent your personal information. We may share it with:

• Service providers who help us operate our business (shipping carriers, payment processors, email services) — only to the extent necessary to perform their services
• Law enforcement or government authorities when required by law
• Successor entities in the event of a merger or acquisition

All third-party service providers are contractually required to protect your data.

4. Cookies & Tracking

We use cookies and similar technologies to remember your preferences, keep you logged in, and understand how our site is used. You can control cookies through your browser settings; however, disabling cookies may affect site functionality.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services and comply with legal obligations. You may request deletion of your account at any time by contacting support@shopzone.com.

6. Security

We implement industry-standard security measures including TLS encryption, access controls, and regular security audits to protect your data. No method of transmission over the internet is 100% secure, but we strive to use commercially acceptable means to protect your information.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Data portability

To exercise these rights, contact us at support@shopzone.com.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending an email. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: support@shopzone.com
• Phone: +84 123 456 789
• Address: 123 Commerce Street, Ho Chi Minh City, Vietnam